Exchanges and returns – 60-day money back guarantee online
The customer has 14-day exchange and return rights under the Consumer Protection Act in Finland. Returns only apply to unused goods in original packaging with tags on and in a commercially viable condition.
Corresponding time in online shopping is 60-days.
When returning, please inform the following:
Your customer number
Your account number
as well as a copy of the Horse-Ess order confirmation
Ab Horse-Ess Oy
When the product has been returned and the return is approved, the purchase price will be refunded directly to your account.
The customer is responsible for postal charges when they return a product.