Shipments and returns

You can choose to have your order shipped in different ways, with Posti Matkahuolto or if you live close to the shop you can choose Pick-up-in-store.
If you choose to pick your order up in store it will not be added any shipping costs, otherwise the shipping costs starts from 6,50 € for an order within Finland.

Important to think of is that in your order you have to have the same as in you ID, if not you will have some difficulties picking your package up.

Shipping abroad

If you order to Estonia, Denmark, Sweden, Netherlands or Germany the shipping costs is 25 €
To England, Ireland, Spain and Fance to shipping costs is 35€

Pick Up In Store – 0 €

If you live close to our shop, you can choose to pick your order up in store, the there will not be added any shipping costs.

The advantage of ordering before you visit us is that you know that the product is in stock.
Be aware of that we will ask for your identification.
Also remember to check that your information is up to date, like your phone number and e-mail. 

Shipping costs from 6,50 € with Posti or Matkahuolto

We use Posti or Matkahuolto for distribution of packages. IF you choose any of theese you will pick you oackage up from the distribution point close to you.
A shipping cost from of 6,50 € will be added to you cart if you order within Finland. The fee will only be charged once per order, regardless of the number of packages.

If you order to Estonia, Denmark, Sweden, Netherlands or Germany the shipping costs is 25 €
To England, Ireland, Spain and Fance to shipping costs is 35 €. Shipping costs to Norway 40 €.

Delivery time

We will send you order within 1-3 days, if the product you have ordered is in stock. Postis delivery time is added and depends on in what country you live.
We will inform you if the estimated delivery date is shifted.

Partial deliveries

If a product at the moment is not in stock and this results in your order being split into multiple deliveries, we will deliver it to you as soon as we get the product in to stock without shipping cists (Value of goods exceeds 25 €). If you do not want to wait, you can of course cancel your order.

A backorder under 25 € is not expedited but will be deleted from your order and the reservation on your credit card will be released

Transport Insurance

All goods shipped to you are transport insured. If you detect any damage to the product, please inform Horse-Ess within a reasonable time.
We are responsible for the transport risk on delivery from us. If you return, you will be responsible for the transport risk.